This Privacy Policy governs the way Macbertan (Private) Limited [referred as ‘we’, ‘our’, ‘us’ and Macbertan], collects, uses, maintains, and discloses personal information collected from users (each, a “User”) of our official website, www.macbertan.lk. (“Site”). This Privacy Policy applies to the Site and all products and services offered by Macbertan. By a User submitting their personal information on our Site, they expressly agree to Macbertan collecting his or her personal data in the manner more fully set out below. However, this Privacy Policy does not apply to our employees (whether current, former, or prospective — including job applicants), or to individuals visiting our office premises. The rights and terms of processing applicable to the said individuals are governed by separate standalone policies, which include separate privacy policy.

1. Data Covered by This Policy
To serve you better, we may collect the following types of personal data (hereafter referred to as ‘Personal Data’): –

i. Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, subscribe to a newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
ii. Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
iii. Web Browser Cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
iv. We may, from time to time, collect and process Special Categories of Personal Data about you. This may include information relating to your racial or ethnic origin, religious or philosophical beliefs, health status, and genetic or biometric data. In certain circumstances, we may also collect and process data relating to criminal convictions and offences, where permitted or required by applicable law

2. How We Use Collected Personal Data
Macbertan may collect and use Users’ Personal Data for the following purposes: –
i. To improve customer service- Information you provide helps us respond to your customer service requests and support needs more efficiently.
ii. To personalize user experience- we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
iii. To improve our Site- we may use feedback you provide to improve our products and services.
iv. To run a promotion, contest, survey or other Site feature to send Users information they agreed to receive about topics we think will be of interest to them.
v. To send periodic emails we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
vi. For the purposes to facilitate the secure use of products and services offered by Macbertan to our customers.
vii. To comply with our legal, regulatory, and risk management obligations, including the establishment, exercise, or defense of legal claims.

3. Requirement To Provide Data
You are required to provide full and accurate details in the form required by us to verify your identity for us to process the request made by you. We are unable to confirm or process any requests made by you if you do not provide such Personal Data as required. If we have reason to believe that any Personal Data you have provided is false, inaccurate, misleading, constitutes a misrepresentation or identity theft, infringes upon the rights of any third party, or is otherwise unlawful, we reserve the right to refuse the services you request, terminate any existing contract, and, where appropriate, report the matter to the relevant regulatory authorities.

4. How We Protect Your Personal Data
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Data, username, password, transaction information and data stored on our Site. Despite our best efforts, we cannot guarantee the absolute security of Personal Data, as no method of transmission over the internet or method of electronic storage is 100% secure. Additionally, when you access a third-party website—whether through a link on our Site or other platforms—you acknowledge that you are leaving our Site. We do not control, endorse, or accept any responsibility for the security or content of such third-party websites.

5. Recipients Of Data
We may provide your Personal Data to our service providers, agents and other parties as required for the purpose of facilitating the maximum benefit and security of the services offered by us. We may also share your Personal Data with our trusted associate companies for business, data analytics and promotional activities.

6. Sharing Your Personal Data
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. You acknowledge expressly agree that we may share your Personal Data with these third parties for the respective limited purposes. Further, we may share your Personal Data with government or regulatory bodies in any jurisdiction or any person to whom Macbertan must disclose data: (a) under a legal and/or regulatory obligation in that or any other jurisdiction applicable; or (b) pursuant to an agreement between Macbertan and the relevant government, regulatory body or other person.

7. Rights Of The User
You shall have the right to request from Macbertan, access to and rectification or erasure of Personal Data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. You shall also have the right to withdraw your consent for us to use your Personal Data at any time, provided that any processing of your Personal Data prior to the withdrawal of your consent shall not be rendered unlawful. Further, if you are a User from the European Union, you shall be governed in accordance with the General Data Protection Regulation (GDPR). To do any of the above, please send us a written request to Shanaka@macbertan.lk we will respond within the timeframes required by applicable law.

8. Changes To This Privacy Policy
Macbertan has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check Macbertan Privacy Policy for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Period For Which The Personal Data Will Be Stored
Your Personal Data will be stored by Macbertan for a minimum of seven (7) years and for a maximum period as may be required under law or accepted business practices.

10. Your Acceptance Of These Terms
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes. Any submission of your Personal Data will be deemed your acceptance of this Privacy Policy .

11. Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Macbertan (Private) Limited
No 24/1, Maeliyakanda Road, Ja ela Estate,
Weligampitiya, Ja ela, Sri Lanka
Tel: +94 11 7685720
Email: sales@macbertan.lk

12. Disclaimer
Although we attempt to keep all information in the WWW servers accurate and up to date, the accuracy and timelines of the information provided cannot be guaranteed. We hope that you will find the information helpful and easy to use, but we provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. Macbertan and its management and its owning company disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, its WWW servers and the information contained on them. Macbertan’ s WWW servers were designed to provide information about Macbertan, its products and links to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorized and prohibited.

13. Submitted Materials
All parties submitting materials to the WWW servers represent and warrant that the submission, installation, copying, distribution and use of such materials in connection with the WWW servers will not violate any other party’s proprietary or legal rights.

14. Intellectual Property Rights
The material and content provided on the Site is strictly for your personal and noncommercial use only. However, you could save where expressly provided, and you agree not for yourself or through or by way of assistance from any third party to distribute, copy, extract or commercially exploit such material or contents. Except as otherwise indicated, all materials on this Site, including, but not limited to text, information such as; customer or partner references, data, images and pictures, illustrations and written and other materials contained in this Site are protected by copy rights, database rights, trademarks and /or other Intellectual Property rights owned, or used with permission of their owners by us or our partners, affiliates or associates. This Site is protected by copyright and other intellectual property rights. All rights reserved.

15. Third Party Consent
You confirm that any personal information or data you share on behalf of another person for the purposes of an inquiry/ request with Macbertan has been obtained with the prior consent of such person who has apprised himself/herself of the inquiry/ request terms and conditions and Privacy Policy of Macbertan and such person is aware of their rights in respect of such data provided to us. You further assume any and all liability for the disclosure of such third party information and will keep Macbertan indemnified from an liability arising as a result of such disclosure.

This Privacy Policy is effective as of September 1, 2025.